Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client and patient on time.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you bring your pet in the morning and leave him/her with us for a few hours or for the day so our veterinarian can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once Dr. Ken has completed a physical examination/treatment, he or a staff member will call you to go over the physical exam findings, diagnosis, treatment, and/or ask any further questions. 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the practice.

Payment Policy

For your convenience, we accept American Express, Visa, MasterCard, Discover,Care Credit, Cash, and Personal Checks. 

We require full payment at the time services are rendered unless payment arrangements are made before the services are rendered. 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Thank you for your cooperation.

Tanner Lakes Animal Clinic